What is a cancellation
This function allows you to cancel a transaction before it is sent to the bank and thus avoid a future refund. You can cancel all or part of a transaction. This function is useful if you need to ensure that products are in stock.
A cancellation cannot be made after a transaction has been settled. You will then have to make a refund (total or partial).
The cancellation operation is impossible once the settlement processing has started. To find out the settlement time per acquirer, see this table.
A cancellation operation can not be cancelled.
A cap adjustment request is made if this functionality is functionality is supported by the acquirer.
Here is the life cycle of a transaction during a cancellation (some payment means may have specific status, please consult the guides of the different payment means):
|Available connectors||Sips Office, Sips Office Batch, Sips Office Extranet|
|Worldline Sips configuration||YES||Not activated by default|
Cancelling a transaction with Sips Office
To cancel a transaction via , use the
Cancelling a transaction with Sips Office Batch
To cancel a transaction via Sips Office Batch, use the
Cancelling a transaction via Sips Office Extranet
Click on the tab.
The following page will display:
You can filter the cancellable transactions with Sips Office Extranet search engine. Select the status "To be remitted":
The results are displayed:
Click on the cancellation button of a transaction in the list of results.
The following page appears:
Enter the amount to be cancelled. Click on .
The following page will then display if the cancellation is successful:
If the cancellation has failed (the amount is higher than the amount of the initial transaction), the following page will display:
When performing a cancellation with Sips Office or Sips Office Batch, you can get the following error responseCode:
|24||The transaction does not have the right status (TO_CAPTURE,
TO_VALIDATE, TO_AUTHORIZE or TO_CHALLENGE).
Or another cash management operation is in progress on this transaction.
|40||You do not have the permission to cancel a transaction.|
|51||The amount to cancel is higher than the amount of the original transaction.|
You can consult all the response codes on this dedicated page.