WL SIPS DOCS

This function allows you to cancel a transaction before it is sent to the bank and thus avoid a future refund. You can cancel all or part of a transaction. This function is useful if you need to ensure that products are in stock.

A cancellation cannot be made after a transaction has been settled. You will then have to make a refund (total or partial).

The cancellation operation is impossible once the settlement processing has started. To find out the settlement time per acquirer, see this table.

Here is the life cycle of a transaction during a cancellation (some payment means may have specific status, please consult the guides of the different payment means):

To cancel a transaction via , use the cancel function.

To cancel a transaction via Sips Office Batch, use the cancel method.

Click on the  tab.

The following page will display:

You can filter the cancellable transactions with Sips Office Extranet search engine. Select the status "To be remitted":

The results are displayed:

Click on the cancellation button of a transaction in the list of results.

Note: You can also cancel a transaction from the detailed view of a transaction clicking on the button.

The following page appears:

Enter the amount to be cancelled. Click on .

The following page will then display if the cancellation is successful:

If the cancellation has failed (the amount is higher than the amount of the initial transaction), the following page will display:

When performing a cancellation with Sips Office or Sips Office Batch, you can get the following error responseCode:

You can consult all the response codes on this dedicated page.